MasterCorp, Inc.

Floorcare Technician- Wyndham Smoky Mountain Resort

Location
Wyndham Smoky Mountains

Overview

POSITION OVERVIEW:

The Floorcare Technician is responsible for cleaning and maintaining carpet while meeting quality and timeliness standards.  A Floorcare Technician must ensure he or she follows the company mission statement and values always.

Our Values  Every associate must demonstrate our values of:  

  • Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
  • Pride – We are proud of our people and they are proud to work for MasterCorp.
  • Quality – We do things the right way and strive to continuously improve every day.
  • Dependability – We keep our promises. We are accountable for our actions.  We meet or beat our deadlines – you can count on us.
  • Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves. 

 

COMPETENCIES REQUIRED

  • Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
  • Courage – Steps up to address difficult issues and says what needs to be said.
  • Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.

Drives Results – Consistently achieves results, even under tough circumstances.

Qualifications

  • EXPERIENCE AND EDUCATION

    • High School Diploma or equivalent combination of education and work experience
    • 18 months of full-time work experience directly related to the role. 
    • Prefer experience with stripping/waxing floors.
    • Carpet cleaning experience.
    • Must be trained thoroughly before beginning work - mentor (trainer) approval before working alone.
    • Must be well versed on chemicals and their use.

     

    OTHER QUALIFICATIONS

    • None

     

    TRAVEL REQUIREMENTS

    • Rarely – on average 5% of travel on a quarterly basis  

    WORK ENVIRONMENT

    This job operates in both a professional office environment routinely using standard office equipment such as computers, phone, copiers faxes, and filing cabinets. This position will also work in an operations environment with odors and/or dust as well as cleaning and laundry chemicals.

    Physical Demands

    Frequency

    Lifting up to 75 pounds

    Frequent

    Pushing/Pulling up to 75 pounds

    Frequent

    Climbing of stairs/ladders

    *Occasional/Frequent

    Bending and stooping

    Frequent

    Sitting

    Occasional

    Walking

    Frequent

    Standing

    Occasional

    Talking

    Frequent

    Hearing

    Frequent

    Reaching

    Frequent

    Use of hands to finger, handle, grasp or feel

    Frequent

     

     

     

     

     

     

     

     

    *Varies by work site

     

    The Floorcare Technician is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

     

     

     

     

    DISCLOSURES

    MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Essential Functions

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Maintain a high standard of excellence.
    • Work with efficiency and quality.
    • Inspect all areas prior to cleaning for damage, stains, or fraying. Delete fraying
    • Determine washing method based on condition. – cleaning method
    • Vacuum loose dirt/debris from items to be cleaned.
    • Pre-treat stains according to fiber- surface
    • Walk all assigned buildings or floors to ensure all are ready for occupancy.
    • Report unit maintenance issues as per company procedure.
    • Lift and move furniture as needed.
    • Properly use carpet cleaning equipment.- floorcare
    • Maintain carpet cleaning equipment daily.
    • Store all chemicals in approved area.
    • Assist in maintaining cleanliness and organization of storage closets.
    • Maintain and operate company owned vehicles.
    • Ensure a safe working environment at each site and office.
    • Demonstrate a sense of urgency to ensure duties are completed on time.
    • Personal timeliness. Be prompt with all assignments and appointments.
    • Use supplies and equipment efficiently and effectively.
    • Perform inventories of supplies and equipment.
    • Assist in solving guest complaints promptly.
    • Create strong, positive customer relations.
    • Willing and able to assist resort guests and owners.
    • Knowledgeable of the resort.

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